BRANDING ✦ WEB DESIGN ✦ GRAPHIC DESIGN ✦ SOCIAL MEDIA ✦ DIGITAL PRODUCTS ✦ MARKETING
the case files.
Turnaround times
- Marketing Materials — Individual Services: 5–10 business days
- Landing Pages: 10–14 business days
- Full Websites: 4–5 weeks
- Full Branding Packages: 3–5 weeks
Business days do not include weekends, holidays.
Your turnaround time does not begin at the time of purchase. Your project officially enters production only after your required design form has been completed and submitted with all necessary information, wording, photos, content, and supporting materials.
No completed design form means your project has not officially started.
Project Information & Abandonment
All required project information must be submitted within 7 business days from the date of purchase .
Design forms are available on the The Design Cave website and will be available to click directly after purchase for clients to review before purchasing.
Please review the form requirements and place your order only when your information, wording, photos, and other materials are ready to submit.
Projects that remain inactive because the required information has not been submitted may be considered abandoned.
Additional fees may be required to reopen an abandoned project.
Purchases & Refunds
For payment security and order verification, the name placed on the order must match the name associated with the payment method used at checkout.
Orders submitted under a name that does not reasonably match the cardholder or payment account information may be canceled and refunded before production begins.
If another individual or business will be making payment on your behalf, please contact us before placing the order so the payment can be properly documented.
All sales are final, and refunds are not provided once an order has been accepted and/or production has begun.
Refunds will not be issued for buyer’s remorse, failure to review the service description or policies, failure to submit the required information, or dissatisfaction after the project has been completed.
If you would like reasonable changes made to your project, please use the complimentary revision included with your service and provide clear, constructive feedback.
By completing your purchase, you acknowledge that you have reviewed and accepted the service description, turnaround time, revision policy, submission requirements, photo requirements, purchasing requirements, and refund policy.
Next Steps After Ordering
After your order is placed, you will receive an email containing the design form and contract required for your project.
Please complete the form to the best of your ability and provide all requested wording, photos, links, references, and project information.
Once your form is submitted, Stonie Studios will review your information and contact you if anything additional is needed.
Once your completed form has been reviewed, your project will be placed into production according to the turnaround time associated with the service you purchased.
No form equals no active project.
Project information should not be submitted through text messages, screenshots of conversations, photos of handwritten notes, or images of paperwork containing instructions.
A completed design form must be on file unless Stonie Studios has given you specific permission to provide certain information through email or text message.
Keeping project information inside the design form allows us to maintain an organized workflow, reduce miscommunication, and make sure every detail of your project is properly documented.
Photos & Media
Your photos can make or break the final appearance of your project. Professional-quality photography is required. This requirement is not optional or negotiable.
Photos must be clear, properly lit, high-resolution, and suitable for professional design use.
Dark, blurry, pixelated, heavily filtered, poorly cropped, or low-resolution photos will not be accepted.
The images you provide should already reflect the general poses, expressions, angles, and imagery you expect to see within your final design.
If you want us to create more editorial poses, creative imagery, new body positioning, new environments, or other AI-assisted image concepts that are not present in your original photos, you will need to purchase the AI PhotoShoot service.
If the Ai Photoshoot service is not purchased, the photos submitted with your design form will be used as-is within the creative direction of your project.
If you purchase an AI image recreation or enhancement service, please understand that results may vary. Providing a crisp, professional photo as the base image can make a significant difference in the final result.
